Frequently Asked Questions
Do I have to be at the location shown on the map to run it?
No, you can run it anywhere—even in your own backyard! The app moves you along the trail virtually.
How do I earn a real medal?
Every completed route earns you a digital medal, but to earn a real medal, look for routes with a medal icon in the top right corner. After completing one of these routes, you’ll have the option to purchase a real medal, which will be mailed to you.
What are the benefits of becoming a Boundless Fit member?
You will have access to unlimited routes and enjoy discounts on medals and in-store purchases.
What’s the advantage of an annual membership over a monthly membership?
An annual membership costs less per month and offers greater discounts on in-store purchases.
Can I run a route with a friend? Do they need to be members?
Yes, you can run a route with a friend by setting up a team at no extra cost. If your friend isn’t a member, they’ll need to either join as a member or purchase the route to run with you.
Can I work on more than one route at a time?
You can have multiple routes in progress, but each time you run you’ll need to choose the route where you want to apply the mileage.
What happens if my phone isn’t working? Do I lose those miles?
No, you won’t lose any progress. You can manually add miles to your account if your phone isn’t working.
Do I need to have my phone with me while I run?
If you want the app to track your mileage during the run, your phone must be securely on your person while you run. If you prefer not to carry it, you can manually log your miles afterward.
The mileage didnt' track correctly. What should I do?
Your phone needs to be securely attached to your body to ensure accurate tracking. If for any reason it didn’t track correctly, you can manually add the mileage later.
Can I request a new route?
Absolutely! Send your route requests to requests@boundlessfit.com, and we’ll consider adding them to our platform.
Please reach out to info@boundlessfit.com if you cannot find an answer to your question.